FAQ

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TVaway - The platform that gives you the best choice of TV, Catch-Up & VOD from the UK, America, Denmark, Norway & Sweden. Watch on all your devices.

QUICK SETUP GUIDE:

YOUR IN CONTROL:
Each account provides you with your own “MY ACCOUNT” section. Here you can upgrade or downgrade your package, change account settings & password, add or remove viewing devices and purchase packages.

REQUIRED SPEED:
Service from TVaway will require a 1Mbit Internet connection to playback the service, we recommend a 2-3Mbit connection to handle this and your other Internet use for unaffected playback – You do NOT need a fast connection, you need a stable connection.

FREE TRIAL:
Try before you buy. No credit card required. Go to www.tvaway.com and press the “REGISTER” link in the top right of the page.

TVaway – Your journey to the best choice of TV entertainment.

Frequently Asked Questions:
Q. How do I start? A.Go to www.tvaway.com and press the “REGISTER” link in the top right of the page. We offer a free no obligation trial. No credit card required to try. Q. What is the difference between the 4 subscription types on www.tvaway.com? A. We provide our clients with 4 subscription options:

SMALL
One Web access. SD quality. Web access can be via your Web browser (Chrome, Safari, Firefox & IE supported) or MATRIX TV BROWSER app for iOS or Android devices. The SMALL package does not have access for MAG IPTV receivers. If you need MAG box access, please choose the MEDIUM or LARGE package. If you require HD channels, please choose the LARGE package. (SMALL package – €14.99 euros per 30 days)

MEDIUM
1 MAG box + 1 Web access. SD quality. Web access can be via your Web browser (Chrome, Safari, Firefox & IE supported) or MATRIX TV BROWSER app for iOS or Android devices. (MEDIUM package – €19.99 euros per 30 days)

LARGE
1 MAG box + 1 Web access. HD + SD quality. Alternatively you can opt for 2 Web access. Web access can be via your Web browser (Chrome, Safari, Firefox & IE supported) or MATRIX TV BROWSER app for iOS or Android devices. HD channels are only available on the LARGE or XL packages. (LARGE package – €22.99 euros per 30 days)

XL
2 MAG box + 1 Web access. HD + SD quality. Alternatively you can opt for 1 MAG box + 2 Web access. Web access can be via your Web browser (Chrome, Safari, Firefox & IE supported) or MATRIX TV BROWSER app for iOS or Android devices. HD channels are only available on the LARGE or XL packages. (XL package – €29.99 euros per 30 days)

Q. How can i watch TVaway packages? A. You can watch the packages 5 different ways.

1. MAG 250, 254, 256, 322 set top box. We do not support STB emulators. Please note, we do not sell any boxes, or any other hardware. We recommend purchasing hardware direct from their respective manufacturers.

2. MATRIX TV BROWSER app on your apple iPhone, iPad, Android phone, Android tablet or Android box.

3. Apple TV. If you are an Apple user you can AirPlay your Apple iPad or iPhone to your TV with the use of an Apple TV box. If you have the 4th generation Apple TV, which Apple introduced in Sept. 2015, or the 5th generation model, aka the Apple TV 4K, that debuted in Sept. 2017, you can install the App called StalkerTV or Ministra Player by the company called Infomir. We care not associated with this but it is compatible.

4. Android. If you are an Android user you can cast your Android phone or Android table to your TV with the use of an Google Chromecast device or install the StalkerTV or Ministra Player by the company called Infomir. We care not associated with this but it is compatible.

5. Web browser. With your Internet browser (We recommend Google Chrome, Apple Safari, Mozilla Firefox & Internet Explorer). This works on iPhone, iPad, Android phone, Android tablet, Android box, PC, Mac computer and other full web browser enabled devices.

Q. What MAG box can I buy and do I need other bits for it to work? A. We recommend MAG 250, 254, 256 or 322

We do not sell any hardware, nor are we affiliated or associated with any hardware vendor. We recommend buying boxes and other hardware direct from their respective manufacturers.

Q. I don’t have a MAG box, how can I watch on my TV? A. Watch wirelessly on your TV with a €30 Chromecast device. A Chromecast allows you to play what your watching on your iPad, iPhone, Android tablet or Android phone to your TV screen. Got a Chromecast device already? Download the app: MOMOCAST from the AppStore. This works really well with our SMALL package at only €14.99 per month. This is a great solution for combining Apple with Android products at a fantastic price. Alternatively you can use an Apple TV to AirPlay your Apple device to your TV.
Q. How does the payment work on TVaway.com? A. The service is based on your package selection and is a payment based on a 30 day service paid online via a secure payment solution. On TVaway.com you can at any time log into your account and extend the service, you will find this option under "my account". We do not store credit card details and we do not offer recurring billing. If you want to renew after 30 days, you need to sign in to your account on tvaway.com then go to my account and choose extend package. Q. How do I reactivate the subscription when my paid service has expired? A. Simply log into your account and under "my account" click on the "extend my subscription" this will take you to a payment/checkout where you will be able to checkout the next 30 days service with TVaway. Q. What devices can I use with TVaway? A.You can use any computer or device with a web browser. You can use a MAG IPTV receiver with the Medium and Large packages. To add your MAG box to your account, sign in to your account on tvaway.com and go to my account. Here you can add your MAC address of your MAG IPTV box. In addition you can use the MATRIX TV BROWSER App from Play Store and App Store for easy playback on Android & Apple iOS devices. Q. How do I record/download on a MAG? A.Record with MAG by downloading catch-up content. On the MAG box, go to TV guide, you can download the programmes that have had catch-up available. Catch-up is indicated by an orange clock/timeshift icon next to the channel name. From the TV guide find the channel you want, press the right arrow, then choose the date and time of program you want to download and choose record/download option available via the colour coded buttons. Once the download is complete you can play it from the downloads section of the main menu of the mag box. Note: To record, you require a fat formatted USB storage device inserted into the rear USB socket of the mag box. Q.How do I add my MAG IPTV receiver to my subscription? A. Mag250, 254, 256 & 322 is supported. You need to add the portal URL into the MAG IPTV receiver (prime.tvaway.com) then you need to add your MAC address to your account under the section my account on tvaway.com. Once you have completed these 2 steps, restart your MAG IPTV receiver. We have made a video for this please if you need help. View here: Q.How do I add MATRIX TV BROWSER app to my Android or Apple iOS? A. ANDROID DEVICE ACCESS - MATRIX TV BROWSER APP
1. Open Play Store, download & Install: MX Player
2. Open Play Store, download & Install: Matrix TV Browser
3. Open Matrix TV Browser & type in the Server prompt: www.tvaway.com
4. Login with your TVaway username and password

APPLE iOS DEVICE ACCESS - MATRIX TV BROWSER APP
1. On your iPhone or iPad, open the Apple App Store
2. Search for and install: MATRIX TV BROWSER
3. Open the newly installed App: MATRIX TV BROWSER
4. Type the following into the “Choose a website” box: www.tvaway.com
5. Login with your TVaway username and password

We have made a video for this please if you need help. View here: Q. My web browser will not play TV? A. For computers - Please make sure your JAVA is updated to the newest version (http://www.java.com/en/download/), it would also help to try on other web browser (Chrome, Safari, Firefox & IE supported). If an other browser works, you may need to "clear your web browser cache" this will help make the playback work. Q. My account does not accept my password? A. In the front page www.tvaway.com hold the mouse over "login" and click on the forgot my password Q. What is the data usage on the service from TVaway? A.There are a range of services depending on the service level, but the average consumption is 1 to 2 Mbit (depending on the stability of your Internet connection and packet loss from poor connections, this can increase to double) Q. My signal is pausing or pixilation and the start of a channel takes a long time? A. The usage of the streaming service requires a stable connection to servers that have the requested the signal. We recommend a 2Mbit connection, in most cases this is enough to run a problem free service, in a few cases the less stable Internet connection can have something called packet loss. This will not impact all web services you access, but a streaming service requires a continual stable connection, if you have any problems we recommend you test the service with another connection or internet provider. Q. How can I connect my TV to TVaway? A. You can use a MAG box IPTV receiver (MAG 250, 254, 256 & 322 is supported), Iphone & Ipad users can Airplay via an AppleTV, an Android phone or tablet can cast via a Chromecast device, or even a computer connected to the TV by simply using your web browser. Google Chrome or Safari is recommended. Q. Is TVaway legal? A. Yes. The service is a non domestic stream service, and the users can use this to watch channels outside the Origen zone. It´s not allowed to use the service to domestic service. In addition in not allowed to use different location tools. Blocks on this have been enforced to ensure these copyrights laws are fulfilled. Q. What hardware specifications are required? A.IPTV receivers supported are: MAG 250, 254, 256 & 322 along with Apple && Windows computers, iOS 7 & higher, Tablets and Phones running Android, MATRIX TV BROWSER app & Web browsers (Chrome, Safari, Firefox & IE supported). Q. How do I update the firmware on a MAG ? A. Q. How do I set the best screen size on a MAG 250, 254 or 256? A. Q. How to reset a STB MAG to default settings? A. Q. How to change DNS settings on MAG ? A. Q. How do I add up to 8 IPTV portals on a MAG? A. Q. How to use Catch up on a MAG A. Q. How do I change the buffer size on a MAG ? A. How do I flash A MAG to factory settings if its locked down by an existing or previous supplier? A.
1. Create a folder on a USB stick
for Mag250 name the folder: mag250
for Mag254 name the folder: mag254
(please use lowercase only).
2. Download & copy the relevant files
linked below in the description to the
relevant folder on your USB stick.
3. Place the USB in back port of MAG box.
4. Connect power while holding menu.
5. Go to the menu Software update.
6. Go to the menu “USB bootstrap”.
7. Let the box update and re-enter the
NTP server & portal URL.

LINKS
DOWNLOAD MAG 250 FILES HERE

DOWNLOAD MAG 254 FILES HERE
SUPPORT